Shipping information

RATES & POLICIES  

There are three shipping options for orders within the UK

For special occasions Ray-Ban covers the cost of Express Shipping so you can have your items faster and for free!

• Delivery times shown in the table include order processing and transit. Please note that delivery can occasionally be delayed due to unforeseen circumstances.
• Remember that if you decide to return your item(s), shipping costs will not be refunded.
• All packages are fully insured.
• We ship anywhere in the UK except Guernsey and Jersey. Orders to these addresses will be automatically cancelled from this website.
• We do not ship abroad from this site, but our local online stores serve many countries. To check whether shipping is available to a particular country, follow the relevant link from any page of the website, and select the country of destination.
• Ray-Ban.com sites do not ship to Andorra, Aruba, The Faroe Islands, Man Island, Gibraltar and Lichtenstein, despite being within the European customs and administrative areas. The French website offers shipping to the Principality of Monaco.
• We do not ship to PO boxes and/or military bases. Orders to these addresses will be automatically cancelled.
• Custom frames are tailor-made in Italy according to your specifications, and therefore involve longer processing and delivery times.

DELIVERY

• We will send you an email confirming the carrier’s details and the tracking number once your order is shipped.
• You can track the delivery status of your order at any time via the My Account page on Ray-Ban.com.
• Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.

Click & Collect

Shop online and collect your order from a Ray-Ban or Sunglass Hut store after 1 business day*. Try your new eyewear at collection and benefit from a complete fitting service with a member of the store team.You'll receive an email when the order is shipped and when the order is received by the store.

You’ll have 14 days to pick up the order from the location you selected. If your order isn't collected within 14 days, it will be shipped back to the warehouse and a refund will be processed according to our refund policy.

Remix, prescription styles and pre-orders may take longer to arrive due to additional production time and will be shipped to store separately from our warehouse.

*According to location, stock availability and opening hours.

Feel free to Contact us with any queries.

RESPONSIBLE SHIPPING

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business days.

This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html
GLS: https://gls-group.eu/GROUP/en/our-responsibility/climate-protect/

*Some exclusions may apply.