Warranty

Ray-Ban offers a two-year warranty (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.

To benefit from this warranty:

- You must report any defect within two months of discovering it.

- You must provide proof of purchase showing the purchase date and retailer.

- The product must have been purchased from an authorized Luxottica dealer.

This warranty is limited and does not cover damages resulting from:

- Accidents (including, but not limited to, impact or crushing)

- Improper use or storage

- Unauthorized repairs or modifications

- Abuse or neglect

- Normal wear and tear (e.g. scratches)

Liability

Nothing in this Warranty Policy limits or excludes Luxottica’s liability if it cannot be excluded or limited under applicable law.

The warranty applies to manufacturing and material defects that become apparent during normal use of Ray-Ban products. Examples of valid warranty claims include:

- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials

Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.

Customers in the following countries
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, United Kingdom
Please submit your Service Request through our Aftersales Portal. Spare parts can also be purchased through the portal.
For prescription lenses purchased from an authorized Ray-Ban retailer, please contact the retailer directly for assistance.

If based in all other countries, to submit a support request, please contact us and provide the following information:
- Full name, phone number, and email address
- Model number of the product needing assistance
- Description of the defect
- Proof of purchase
- Shipping address: This will be used only if a replacement is required. In all cases, you will be informed of the necessary steps via email. 
- Clear photos of the product and the defect – these are essential for us to properly assess your request.
Please note: Without the following details, our dedicated specialists will not be able to evaluate your request and will be automatically closed.

Once submitted with the necessary information, we will evaluate your request and provide feedback via e-mail.