FAQ
Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.
Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors
Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
• Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.
Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!
Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.
Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as shown in the online version.
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that encourage violence, content that violates another party's trademark or intellectual property rights, among others.
Shipping is completely free, while returns has a cost of 82.00 NOK.
RESPONSIBLE SHIPPING
Responsible shipping option is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
Below the list of the Responsible shipping Suppliers
- UPS (itself or in partnership with USPS): https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html
- GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen
*Some exclusions may apply.
Yes, you will have 60 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.
This doesn’t apply to customised products (glasses and accessories), so called REMIX, because they are personalised and have been custom made for you.
Anyway please be aware that you can always return customised items, in case you will receive faulty products (See the Return policy section for more details).
If you are not happy with any product(s) purchased on our website for any reason, you can decide to return it within 45 days from receiving the shipment. Customised items (REMIX) and all types of gift cards cannot be returned.
We offer a 60 day extended return period for the Holiday period (all orders placed between the 15/11/24 and 15/12/24), with the exception of customised items (REMIX), because they have been custom made for you.
For further details, check our Returns Policy
Or call our Customer Care team who will be happy to help.
For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide.
Mistakes happen and we want you to be happy with your order, so we have allowed an hour grace from your purchase to cancel your order, contacting our customer service
Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 800 12060, Monday-Friday|Saturday-Sunday 10:00 - 19:00|Closed, for Order & Return related inquiries.
All the components are made in Italy and assembled in Italy according to each order.
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403
If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/norway/report-fakes
When you preorder an item on Ray-Ban.com you’re buying it before it has been officially released. This means you’ll be first line for delivery when the product becomes available in our warehouse and receive your shipment before anyone else.
Highly-anticipated styles and accessories may be made available for preorder. If a product is available for preorder you'll see it labelled as “Preorder” on the product page.
To complete a preorder, add the product to cart and follow the steps to checkout as usual*. At checkout, you’ll see the estimated delivery date. Account login may be required to access preorder.
Once you’ve completed your preorder, you’ll receive a confirmation email at the time of purchase and then we'll let you know as soon as it's ready to ship.
*Some cart restrictions apply:
1. It’s not possible to mix standard and preorder products in the same cart.
2. You can order more than one preorder style in the same transaction, but only if they’re the same model, size, and color.
You can pay with credit or debit card, ApplePay or PayPal.
- Credit card process:
When the preorder is complete, the credit card authorizes a transaction (from 1 cent to 1 euro) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
- ApplePay/PayPal process:
When the preorder is complete, ApplePay or the PayPal credit card authorizes a transaction (from 1 cent to 1 euro) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
Following a payment issue, your estimated delivery date will change.
On the product page you’ll see the estimated delivery date, which includes the total amount of days until the product launches, plus estimated shipping time based on the default delivery. At cart you can choose to change the delivery method and the estimated delivery date will adjust accordingly.
At checkout, you’ll see all the available shipping methods for your address.
If you’re returning a standard preorder product, please follow the steps outlined in our Returns Policy. If you’re returning a Ray-Ban Meta smart glasses preorder, please follow the steps outlined in our dedicated smart glasses FAQ
Customer Service may be able to cancel or change your preorder if you contact them within one hour of placing it. But we can’t guarantee that they’ll be able to accommodate your request.
Contacting Ray-Ban Customer Services is simple:
Click on Contact Us in the footer of our website and select the topic you need help with. You’ll be provided with the best way to contact us for that topic.
No. The price will be hidden on your receipt. That way you can send your gift straight to their door for them to enjoy!
During the holiday period, we offer extended 60-day returns for any orders placed between the 6th Nov and Dec 26th. Learn more about our return policy here
Give your employees or clients a gift to remember with a bulk order for corporate gifting and event purchases. See more details
Our official side guide tells you everything you need to know about Ray-Ban® sizes and how to select the right fit. Size guide