Warranty

Ray-Ban offers a two-year warranty (or a longer period where required by applicable law) covering its products against breakages caused by material or manufacturing defects, starting from the date of delivery.

To benefit from this warranty:

- You must report any defect within two months of discovering it.

- You must provide proof of purchase showing the purchase date and retailer.

- The product must have been purchased from an authorized Luxottica dealer.

This warranty is limited and does not cover damages resulting from:

- Accidents (including, but not limited to, impact or crushing)

- Improper use or storage

- Unauthorized repairs or modifications

- Abuse or neglect

- Normal wear and tear (e.g. scratches)

Liability

Nothing in this Warranty Policy limits or excludes Luxottica’s liability if it cannot be excluded or limited under applicable law.

The warranty applies to manufacturing and material defects that become apparent during normal use of Ray-Ban products. Examples of valid warranty claims include:

- Frames that break due to material fatigue or production flaws
- Hinge failures caused by manufacturing defects
- Discoloration or deformation due to faulty materials

Please note:
- Lens scratches are considered normal wear and tear and are not covered, unless you can demonstrate the defect was present at the time of delivery.
- Cosmetic issues or damage caused by accidents or misuse are also excluded.

For assistance with your Ray-Ban product purchased in store, we kindly suggest contacting the store directly.

If you are unable to do so, or if the product was purchased from Ray-Ban.com, our support team will be happy to assist you directly.

Please note: Each request is carefully evaluated by our team of experts, which will provide feedback on warranty coverage. For more details about what is covered, please view the dedicated section on this page.

Sunglasses, Frames, Ray-Ban Remix
Following a few simple steps, you can submit a Service Request in our Aftersales Portal here. 
You will need to upload the following documents:
- Proof of purchase
- Clear pictures of the product and the defect to help us evaluate your request
Our dedicated specialists will evaluate your request and provide assistance.

Prescription Lenses
If you're experiencing issues with prescription lenses purchased from an authorized Ray-Ban retailer, please contact the retailer directly for support.

At this link, you can find replacement parts for your product. 
After registering, click on “Buy Replacement Parts” and enter the model number of your frames.
You will then be able to view the available replacement parts by selecting the correct model.
You can locate the model number on the left temple of your frame, as per picture below.

MODEL CODES 
(from 4 to 6 characters, no space)

The Model Code can be found right after the acronym RB. 
It’s composed by 4 digits (sometimes + 1 or 2 characters), no space.