FAQ
Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.
Gradient : In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
• Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.
Mirror : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!
Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
Chromance : These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.
Evolve : A photochromic lens which adapts to light by changing color.
Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colors
You can now customize your Ray-Ban eyeglasses and sunglasses with prescription lenses, etched with our iconic logo.
Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as the online version appears.
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.
Alloy Metal which can include nickel, however, the coating and polishing process which our metal frames go through make the frames hypo-allergenic and safe for all to wear.
No, cases are made with faux-effect leather.
Ray-Ban.com offers free standard shipping on all orders in Canada, including custom frames.
When your order has been shipped, you will receive an e-mail with the order tracking number and a link to the carrier website where you will be able to check the location of the parcel.
For further details, we recommend you to check our Shipping Policy.
RESPONSIBLE SHIPPING
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 7 business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
*Some exclusions may apply.
Ray-Ban.com offers free standard shipping on all orders in Canada, including custom frames. For further details, we recommend you check our Shipping Policy.
Returns are free. To ensure your return is free, you must follow the steps in our Return Policy where you will be able to print off a prepaid return label.
If you choose an alternative method to return your item, we cannot reimburse you for the cost. We do not accept returns on physical or online gift cards and on Customized (REMIX) products orders.
You can check the status of your order by logging into your account on Ray-Ban.com. Alternatively, you can simply insert your order number and e-mail address on Account, My Orders on the top right menu of our website.
Orders which are sent with Free Overnight Shipping are estimated to be received the following day when ordered Mon-Thurs before 12 noon EST. The estimated delivery date shown on the product page is our best estimation based on the information we receive from our distribution centers and delivery partners, it is not guaranteed.
- Confirm the tracking number provided shows the package as delivered.
- Verify the shipping address on your delivery confirmation email.
- Look around the delivery location for your package. Some carriers will look for a discreet location to drop the package.
- See if someone else accepted the delivery in the household or a neighbor.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers and could get mixed in with other packages.
- Wait 48 hours. In rare cases , packages may say delivered up to 48 hours before actually being delivered.
- If your package hasn't arrived after 48 hours of the stated delivery time according to tracking, please contact us at 866-472-9226. Following an investigation, we will assess your eligibility for a replacement. Please be aware that the investigative process may take up to three weeks to complete.
You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel.
Orders placed during the Holiday period (11/06/24 – 12/02/24) have an extended return period of 60 days
For further details, we recommend you to check our Return Policy
If you prefer you can call our Customer Care team who will be happy to help you.
Customized products (REMIX) can’t be returned.
Eligible insurance members may be able to purchase prescription glasses or sunglasses online, contact the customer service to request the invoice, then submit it to their insurance provider for reimbursement.
To claim your insurance optical benefits on your prescription eyewear* purchase from ray-ban.com/canada/en, contact our customer service to receive your invoice and submit it to your insurance provider.
For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide
To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.
However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.
Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section in the footer of our website.
Alternatively, you can contact us through our Live chat or phone us on 866-472-9226 (Monday - Friday|Saturday|Sunday 8:30AM-5:30PM-EST|9:00AM-5:30PM-EST
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week It may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it.
Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen, and that the pre-authorisation of the payment will be automatically released.
We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403
If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/canada/en/report-fakes
Yes, it's a great way to maximize your time with our team. Go to our Store Locator to find your nearest Ray-Ban store and and select your visit purpose from the available options.
Yes, begin at our Store Locator to find your nearest Ray-Ban store offering appointment bookings. Then select Vision Check Up as your visit purpose. Whether you need to renew your prescription or just want to check your eye health, our team is happy to help.
When you preorder an item on Ray-Ban.com you’re buying it before it has been officially released. This means you’ll be first line for delivery when the product becomes available in our warehouse and receive your shipment before anyone else.
Highly-anticipated styles and accessories may be made available for preorder. If a product is available for preorder you'll see it labelled as “Preorder” on the product page.
To complete a preorder, add the product to cart and follow the steps to checkout as usual*. At checkout, you’ll see the estimated delivery date. Account login may be required to access preorder.
Once you’ve completed your preorder, you’ll receive a confirmation email at the time of purchase and then we'll let you know as soon as it's ready to ship.
*Some cart restrictions apply:
1. It’s not possible to mix standard and preorder products in the same cart.
2. You can order more than one preorder style in the same transaction, but only if they’re the same model, size, and color.
You can pay with credit or debit card, ApplePay or PayPal.
- Credit card process:
When the preorder is complete, the credit card authorizes a transaction (from 1 cent to 1 dollar) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
- ApplePay/PayPal process:
When the preorder is complete, ApplePay or the PayPal credit card authorizes a transaction (from 1 cent to 1 dollar) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
Following a payment issue, your estimated delivery date will change.
On the product page you’ll see the estimated delivery date, which includes the total amount of days until the product launches, plus estimated shipping time based on the default delivery. At cart you can choose to change the delivery method and the estimated delivery date will adjust accordingly.
At checkout, you’ll see all the available shipping methods for your address.
If you’re returning a standard preorder product, please follow the steps outlined in our Returns Policy. If you’re returning a Ray-Ban Meta smart glasses preorder, please follow the steps outlined in our dedicated smart glasses FAQ
Customer Service may be able to cancel or change your preorder if you contact them within one hour of placing it. But we can’t guarantee that they’ll be able to accommodate your request.
Contacting Ray-Ban Customer Services is simple:
Click on Contact Us in the footer of our website and select the topic you need help with. You’ll be provided with the best way to contact us for that topic.
Yes. Both regular gift cards and e-gift cards can be used online and in all Ray-Ban stores
Only one gift card can be redeemed per order. Use your gift card or e-gift card online or at any one of our store locations. Gift cards can be used to make a full or partial payment of an order. And if your gift card falls short, you can make up the balance with another payment type, like a credit card, PayPal or ApplePay but not with installments payment methods. Simply enter your gift card number and PIN (found on the back of your card or in your email if it’s an e-gift card) during the checkout process.
A gift card is a physical card that has a 16-digit gift card number and an 8-digit PIN number, printed on the back of the card. An e-Gift Card is a virtual gift card that is sent via email (but it still has a 16-digit gift card number and an 8-digit PIN number.
Yes. Your gift card carries a balance until all credit is used up.
Gift cards have no expiration date and no associated dormancy fees.
Unfortunately gift cards cannot be returned.
Ray-Ban has no obligation to replace lost, stolen or damaged cards.
No, not necessarily, and not all at once. If you buy something and have a balance left over, you can use your card again on your next purchase. If your gift card falls short on your next purchase, you can make up the balance with a valid form of payment.
You can check your gift card balance online byvisiting the following link or call (888) 410-9960
When you have chosen the amount of the e-gift card that you want to send and checked out online, an email is sent to the recipient informing them of your gift. The email informs the recipient on who the e-gift card is from as well as the gift card amount, the 16-digit gift card number and the 8-digit PIN (so that it can be used either online or in-store). You will also receive an email with all these details (except the gift card number and PIN).
No. The price will be hidden on your receipt. That way you can send your gift straight to their door for them to enjoy!
During the holiday period, we offer extended 60-day returns for any orders placed between Nov 6th and Dec 21st. Learn more about our return policy here
Give your employees or clients a gift to remember with a bulk order for corporate gifting and event purchases. See more details
Our official side guide tells you everything you need to know about Ray-Ban® sizes and how to select the right fit. Size guide