Shipping information

DELIVERY INFORMATION

• Ray-Ban.com offers free standard shipping on all orders in Canada, including custom frames.
• We ship to almost anywhere in Canada, except for some remote areas. When entering your shipping address at checkout, please verify that your postcode has been accepted.
• We do not ship outside of Canada on Ray-Ban® Official Store Canada. To change country destination and check whether shipping is available to a particular country, select the country of destination in the homepage footer.
• We do not ship to PO boxes. Orders to these addresses will be automatically cancelled.
• Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. Once your order ships, you will receive a confirmation email specifying which carrier was used along with the corresponding tracking number. You can check the status of your delivery on the Ray-Ban.com website in My Account section at any time.

SHIPPING METHODS AND DELIVERY SCHEDULE:

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 7 business days.

This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
- Purolator: https://www.purolator.com/en/articles/purolator-receives-2021-yvr-green-excellence-award

*Some exclusions may apply.

PICK UP IN STORE

New free service available! Shop online and collect your order from any Ray-Ban. Try your new eyewear at collection and benefit from a complete free fitting service with a member of the store team.

You'll receive an email when the order is shipped and when the order is received by the store. You’ll have 14 days to pick up the order from the location you selected. If your order isn't collected within 14 days, it will be shipped back to the warehouse and a refund will be processed according to our refund policy.

Custom and prescription styles will take longer to arrive due to additional production time and will be shipped to store separately from our warehouse.

Please note that shipping times may vary during Holidays.

CUSTOM ORDERS

• Ray-Ban.com offers Free Shipping on Custom orders.
• Overnight shipping is not possible on Custom orders as these frames are tailor-made to your specifications in Italy and therefore entail a longer processing and transit time.
• Usually REMIX orders are delivered within 5-8 business days.