Terms of sale

Please read these terms and conditions of sale (“terms of sale”) carefully. These terms of sale apply to you, the user of ray-ban.com (the “Website”) and the purchaser of goods (“You”), and your purchase of any products from . Luxottica Group S.p.A. and its affliates and subsidiaries (“Luxottica,” “We” or “Us”), through the Website. These terms are subject to change without prior written notice at any time, in Luxottica’s sole discretion. By placing an order for products through the site, You agree to be bound by and accept the terms of sale in effect at the time of such order. All sales are expressly conditioned upon your agreement to these terms of sale, as well as our terms of use, returns policy, warranty policy and internet privacy policy (“Additional Policies”). 

1. INFORMATION ABOUT THE WEBSITE AND THE GOODS

1. This Website is directed at users in HK S.A.R. (hereafter “HK”) only (and ships product to HK only).
2. We try to make sure that all information on the Website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Website as soon as reasonably possible and if We think that such an error has affected your order. We will make all reasonable efforts to notify You via the contact information You provided to us on your account or during your order.
3. Buying goods over the internet provides a different shopping experience from buying in-store. In particular, please be aware that: (i) the colors of goods as shown on the Website will depend on many factors – including your display settings; (ii) the actual sizes and shapes of the goods may differ from how they appear on your screen; (iii) pictures and images on the Website are for illustration purposes only – for an accurate description of any item and details of what is included with the item, please refer to the corresponding written description; (iv) all goods are subject to availability and We may not be able to supply your order; (v) We will do our best to arrange delivery of your goods within a reasonable time of ordering and the ship date as set out in the shipping confirmation email, but please note that all tracking information is provided to Us by our delivery service provider and are estimates of delivery only (more information about delivery is provided below); and (vi) not all goods and promotions that are offered on the Website will be available in-store, and vice versa. We reserve the right to adjust prices, goods and special offers at our discretion.
4. If at any time You have any questions or concerns, please contact Us at the information found at  https://www.ray-ban.com/hongkong/en/contact-us.

2. PURCHASING GOODS

a. Placing your Order

1. Once You have selected the goods which You would like, You will be asked to register your personal details with us by completing a registration form. Registration is not a MUST; however, We encourage registration in order to facilitate the checkout process during future orders on the Website.
2. By placing an order with us, You represent and warrant that You are legally capable of signing binding agreements.
3. We will take payment from your payment account at the time your order is placed.
4. Except where otherwise set out in these terms of sale, the price payable by You for the goods is the price given by the Website at the time You place your order. Applicable taxes and the delivery fee (if any) will be added at the time You place your order but will not affect the base price of the goods.
5. After successful payment, except in special cases, You will access an order confirmation webpage and receive an order confirmation email (together the “Order Confirmations”). The Order Confirmations set out the final details of the order which You have submitted to the Website. Although We hope to be able to supply all goods ordered, We reserve the right, at our discretion and in our sole discretion, not to accept any offer in special case. Should We reject your order, We will notify You as soon as reasonably possible and refund.
6. You will be able to amend or cancel your order (excluding order for the goods that are produced to your specification, “Made to Order Goods”) within one hour of purchase through the “My Orders” page or by contacting our Customer Service at 800-961091.

b. Shipping and Delivery

1. After your order is shipped, We will send You a Shipping Confirmation email. If your order is split into multiple shipments, there will be multiple Shipping Confirmation emails. The Shipping Confirmation email will include the delivery information that You may use to track your order on our delivery service provider’s website and obtain an estimated delivery date.
2. The goods will be delivered by a delivery service provider to the delivery address specified by You during the order process. Once the goods have been delivered to You, You become the owner of those goods and from that point they will be at your risk. This means You will be liable for any subsequent damage, loss or destruction.

CANCELLING AN ORDER AND RETURNING GOODS

1. Orders for Made to Order Goods cannot be cancelled after an Order Confirmation has been sent to You due to the fact that they have been created specifically for your use and cannot be resold by us. You may cancel your order for all other goods within one hour of purchase.
2. For all goods other than Made to Order Goods, We offer a 15 day return period, allowing You to cancel your contract within 15 days after the goods have been received. Please read our Return Policy on https://www.ray-ban.com/hongkong/en/c/return-policy for more information about our 15 day return period and returning the goods.
3. We explicitly reserve the right to reject any order or cancel any purchase at any time in the following cases, subject to any applicable refund: (i) the goods are not available/not in stock; (ii) the data You provide to us in connection with your purchase is incorrect or cannot be checked; (iii) your order is marked as suspicious or otherwise suggestive of fraud or illegality by our security systems; (iv) We have reason to believe that your purchase is intended for a further commercial activity; (v) there has been an error in the indicated price of the goods; (vi) We have reason to believe that You are under 18 years old and do not have parental consent; or (vii) We cannot deliver the goods to the address You have provided.
4. If any goods, including Made to Order Goods, have been delivered and found to be misdescribed, or are damaged or faulty and We cannot remedy the fault to your reasonable satisfaction, then these goods can be returned, provided that You notify us of the alleged defect within 15 days after the goods has been received. Please read our Returns Policy on  https://www.ray-ban.com/hongkong/en/c/return-policy for more information about returning the goods.

4. GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU

1. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS: (I) IN NO EVENT SHALL LUXOTTICA BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE, OR ANY GOODS PURCHASED FROM THE WEBSITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND (II) NOTWITHSTANDING THE FOREGOING, TOTAL LIABILITY OF LUXOTTICA FOR ANY REASON WHATSOEVER RELATED TO USE OF THE WEBSITE OR GOODS PURCHASED FROM THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN CONNECTION WITH THE SUBJECT MATTER OF THE PARTICULAR DISPUTE.
2. Warranties. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE WARRANTY POLICY( https://www.ray-ban.com/hongkong/en/c/warranty): LUXOTTICA MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE WEBSITE OR ANY GOODS PURCHASED BY YOU THROUGH THE WEBSITE FOR ANY PURPOSE, AND EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES OR WORRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW.
3. Events Beyond Our Reasonable Control (Force Majeure). We will not be responsible for any delay or failure to comply with these terms of sale or the Additional Policies if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, epidemic or pandemic situation, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods or by reason of any act done pursuant to a trade dispute or shortages of labor.
4. Waiver. Delay in our exercising or failure to exercise any right or remedy under these terms of sale, shall not constitute a waiver of our rights and remedies under these terms of sale.
5. Invalidity. In the event that one or more of the terms set out in these terms of sale or in the Additional Policies is held to be invalid by a competent authority, the remaining terms of the terms of sale and the Additional Policies shall continue to have effect and You will still be bound by them.
6. Privacy. Personal information, such as your contact details, that You provide to Us during the order process will be kept and used by us in accordance with our Privacy Policy ( https://www.ray-ban.com/hongkong/en/c/privacy-policy).
7. Governing Law. This agreement and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of the HK without regard to its conflict of laws provisions. The parties agree to submit to the personal jurisdiction and venue of the courts in HK.