FAQs

Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.

Gradient : In line with the latest trends, these lenses come in a wide range of exciting colours for a unique look.
•  Ray-Ban ® Simple gradient are characterised by a smooth transition from a solid colour to a transparent shade of the same tone.
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-colour combination for a two-toned fade-in effect.
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating with the sophisticated fade-in effect of gradient lenses.

Mirror/Flash : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. The difference between Mirror and Flash lenses is that Mirror lenses have a cold undertone and Flash lenses have a warm undertone.

Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

Chromance : These lenses fine-tune light, enhancing everyday colours. Eliminates reflection and glare with polar filters to ensure clarity in vision. Suitable for outdoor sports and activities.

Evolve : A photochromic lens that adapts to light by changing colour.

Legends Collection : Inspired by the individuality and self-expression of the '60s, the Legends Collection combines retro chic with modern innovation to offer three original vintage colours.

You can now customize your Ray-Ban sunglasses with corrective lenses printed with our logo. It is currently not possible to add prescription lenses to your Ray-Ban eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as shown in the online version.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that encourage violence, content that violates another party's trademark or intellectual property rights, among others.

We offer free delivery on all orders placed via our website. Please be aware that we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you can check the location of the parcel.

For further details, we recommend checking our Shipping Policy.

If you choose an alternative method to return your item, we cannot reimburse you for the cost. We do not accept returns on physical or online gift cards. We offer a 100 day return period on all items.

You can check the status of your order by logging into your account at Ray-Ban.com. Alternatively, use the menu at the top right of our website to go to My Account, My Orders and enter your order number and e-mail address.

If you have not received your order within 5 days, please contact UPS with your Tracking number or get in touch with our Customer Care Team.

You can return products purchased at Ray-Ban.com within 100 days of receiving shipment, with the exception of customised items (REMIX), because they have been custom made for you.

For further details, check our Shipping Policy.

Or call our Customer Care team who will be happy to help.

For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.

You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide.

If you change your mind about your order, you have the option to cancel it within one hour of purchase. You can do it online through the “My Orders” page, or by contacting our Customer Service at 800-961091.

Contacting Ray-Ban Customer Services is very simple:
you can use the form in the Contact Us section on the website (you can find it in the footer).

For Order & Return related inquiries, you can either email us at supporthk@shop.ray-ban.com or phone us on 800-961091 from .

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high volume of orders we receive during Cyber Week, it is possible that your item may become unavailable. For this reason, we reserve the right to cancel your order if we are unable to fulfil it.

Rest assured that, if this happens, you will receive an automatic email informing you, and payment pre-authorisation will be automatically released.

We apologise in advance for any inconvenience that this may cause you. Sadly, we cannot provide an estimated date for when an item will be back in stock. We recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.

Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.

With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.

As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.

In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.

The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.

During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.

Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.

Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.

Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.

When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403

If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/hongkong/en/report-fakes.