FAQ
Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.
Gradient : In line with the latest trends, these lenses come in a wide range of exciting colours for a unique look.
• Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid colour to a transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-colour combination for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.
Mirror/Flash : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!
Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
Chromance : These lenses fine-tune light, making everyday colours more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.
Evolve : A photochromic lens which adapts to light by changing colour.
Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colours
Prescriptions : All Ray-Ban prescription lenses are designed using DST technology to create lenses that are super lightweight for all prescriptions providing sharper vision and increased clarity for optimal comfort.
You can now customize your Ray-Ban sunglasses with corrective lenses printed with our logo. It is currently not possible to add prescription lenses to your Ray-Ban eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.
Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as the online version appears.
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.
We offer free delivery on all orders made on our website. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.
When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.
For further details, we recommend you to check our Shipping Policy.
RESPONSIBLE SHIPPING
Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business days.
This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).
Below the list of the logistics providers that can provide emissions compensation:
UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html
GLS: https://gls-group.eu/GROUP/en/our-responsibility/climate-protect/
*Some exclusions may apply.
CLICK & COLLECT
Shop online and collect your order from a Ray-Ban or Sunglass Hut store after 1 business day*. Try your new eyewear on collection and benefit from a complete fitting service with a member of the store team.
You'll receive an email when the order is shipped and when the order is received by the store. You’ll have 14 days to pick up the order from the location you selected. If your order isn't collected within 14 days, it will be shipped back to the warehouse and a refund will be processed according to our refund policy.
Remix, prescription styles and pre-orders may take longer to arrive due to additional production time and will be shipped to store separately from our warehouse.
*According to location, stock availability and opening hours.
Please note that shipping times may vary during Holidays.
You can check the status of your order by logging into your account at Ray-Ban.com. Alternatively, use the menu at the top left of our website to go to My Account, My Orders and enter your order number and e-mail address
If you have not received your order within 5 days, please contact UPS with your Tracking number or get in touch with our Customer Care Team.
If you are not happy with any product(s) purchased on our website for any reason, you can decide to return it within 45 days from receiving the shipment. Customised items (REMIX) and all types of gift cards cannot be returned.
For further details, check our Return Policy
Or call our Customer Care team who will be happy to help.
We offer a wide range of sun, clear and REMIX glasses with single or progressive prescription lenses that include the Ray-Ban logo. However, prescription lenses are not available on all items we sell online. If prescription lenses are available for an item, you will see a button on the product page that says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. For prescription REMIX items, you can select PRESCRIPTION at the lenses stage of the configuration.
To be able to process your prescription order we require an up-to-date prescription and pupillary distance measurement (often referred to as PD). We will ask for your prescription after checkout. You have 3 options for sending your prescription:
Manually insert or upload an image of your prescription before checkout
After purchase, upload your prescription in “My order details”
After purchase, send it by email to RXserviceEU@shop.ray-ban.com
Please remember to include your order number in your email. If you can’t send us the prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your order confirmation email and in your personal account.
We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription. The Ray-Ban logo is included on all prescription eyewear.
If you uploaded or manually inserted the wrong prescription, you have one hour after your purchase to cancel the order and submit a new one. If you have an issue with your prescription more than one hour after purchase, please contact our prescription team as soon as possible: RXserviceEU@shop.ray-ban.com
For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide
Our system is designed to fulfill and ship orders as quickly as possible. This leave us little to no time to change or cancel orders.
If it has been less than an hour since your order, you can contact us to see if we can accommodate your request. We cannot guarantee that it will be possible to change or cancel an order.
Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 08003767955, Monday - Friday|Saturday - Sunday 10:00AM-07:00PM-CET|Closed, for Order & Return related inquiries.
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high volume of orders we receive during Cyber Week, it is possible that your item may become unavailable. For this reason, we reserve the right to cancel your order if we are unable to fulfil it.
Rest assured that, if this happens, you will receive an automatic email informing you, and payment pre-authorisation will be automatically released.
We apologise in advance for any inconvenience that this may cause you. Sadly, we cannot provide an estimated date for when an item will be back in stock. We recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403
If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/uk/report-fakes
Yes, it's a great way to maximise your time with our team. Go to our Store Locator to find your nearest Ray-Ban store and and select your visit purpose from the available options.
Yes, begin at our Store Locator to find your nearest Ray-Ban store offering appointment bookings. Then select Vision Check Up as your visit purpose. Whether you need to renew your prescription or just want to check your eye health, our team is happy to help.
When you preorder an item on Ray-Ban.com you’re buying it before it has been officially released. This means you’ll be first line for delivery when the product becomes available in our warehouse and receive your shipment before anyone else.
Highly-anticipated styles and accessories may be made available for preorder. If a product is available for preorder you'll see it labelled as “Preorder” on the product page.
To complete a preorder, add the product to cart and follow the steps to checkout as usual*. At checkout, you’ll see the estimated delivery date. Account login may be required to access preorder.
Once you’ve completed your preorder, you’ll receive a confirmation email at the time of purchase and then we'll let you know as soon as it's ready to ship.
*Some cart restrictions apply:
1. It’s not possible to mix standard and preorder products in the same cart.
2. You can order more than one preorder style in the same transaction, but only if they’re the same model, size, and colour.
You can pay with credit or debit card, ApplePay or PayPal.
- Credit card process:
When the preorder is complete, the credit card authorizes a transaction (from 1 pence to 1 pound) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
- ApplePay/PayPal process:
When the preorder is complete, ApplePay or the PayPal credit card authorizes a transaction (from 1 pence to 1 pound) to verify the card’s validity. The full price of the product will only be charged once the product is ready for shipping. If there’s an issue with the payment, you’ll receive an email asking you to contact Customer Service within 3 days. If unresolved within 3 days, the order will be cancelled.
Following a payment issue, your estimated delivery date will change.
Availability of prescription lenses depends on the preorder style. Prescription lenses can’t be added to a preorder of Ray-Ban Meta smart glasses.
On the product page you’ll see the estimated delivery date, which includes the total amount of days until the product launches, plus estimated shipping time based on the default delivery. At cart you can choose to change the delivery method and the estimated delivery date will adjust accordingly.
At checkout, you’ll see all the available shipping methods for your address. You can also choose to collect in store.
If you’re returning a standard preorder product, please follow the steps outlined in our Returns Policy. If you’re returning a Ray-Ban Meta smart glasses preorder, please follow the steps outlined in our dedicated smart glasses FAQ
Customer Service may be able to cancel or change your preorder if you contact them within one hour of placing it. But we can’t guarantee that they’ll be able to accommodate your request.
Contacting Ray-Ban Customer Services is simple:
Click on Contact Us in the footer of our website and select the topic you need help with. You’ll be provided with the best way to contact us for that topic.
No. The price will be hidden on your receipt. That way you can send your gift straight to their door for them to enjoy!
Give your employees or clients a gift to remember with a bulk order for corporate gifting and event purchases. See more details
Our official side guide tells you everything you need to know about Ray-Ban® sizes and how to select the right fit. Size guide
Ray-Ban Remix is the customization service that allows you to personalize your favorite Ray-Ban styles.
Below are some key features of Ray-Ban Remix.
Personalization options: You can customize various aspects of your Ray-Ban sunglasses or eyeglasses, including frame color, lens type, and temple design.
Wide range of styles: The service is available for many popular Ray-Ban models, including classics like the Wayfarer and Aviator.
Lens choices: You can select from various lens options, including polarized lenses, prescription lenses, and different tint colors.
Engraving: Ray-Ban Remix allows you to add a personal engraving to your frames, making them truly unique.
Virtual try-on: The service includes a virtual try-on feature, allowing you to see how your customized glasses will look before purchasing.
Online process: The customization is typically done through Ray-Ban's website, making it convenient and accessible.
Gift option: Customized Ray-Ban can be used for a thoughtful, personalized gift.
This service allows Ray-Ban enthusiasts to create eyewear that perfectly suits their style and preferences, combining the brand's iconic designs with individual flair.
The Ray-Ban customization process, typically involves the following steps:
Choose your frame style:
Start by selecting the Ray-Ban model you want to customize, such as Wayfarer, Aviator, or Clubmaster.
Select frame colors:
Pick the color for your frame front, temples, and temple tips. Some models may offer additional color options for specific parts.
Pick lens options:
Choose from various lens types, including:
Standard lenses
Polarized lenses
Prescription lenses
Photochromic lenses (Transitions®)
Different tint colors
Add personal engravings:
Further personalize your eyewear by adding an engraving to the temple. This could be your name, initials, or a short message.
Review and finalize:
Use the virtual try-on tool (if available for this model) to see how your customized Ray-Ban will look. Review all your choices before placing the order.
Place your order:
Once you're satisfied with your design, add the customized Ray-Ban to your cart and complete the purchase.
This process allows you to create a unique pair of Ray-Ban eyewear that reflects your personal style and preferences.
Yes, Ray-Ban offers customization for both prescription sunglasses and eyeglasses through our Ray-Ban Remix service. Here's some more information about customizing prescription eyewear with Ray-Ban:
Frame Selection: You can choose from a wide range of Ray-Ban frames that are compatible with prescription lenses.
Lens Options: Ray-Ban offers various prescription lens options, including:
Single vision lenses
Progressive lenses
Bifocal lenses
Lens Materials: You can select from different lens materials based on your needs and preferences, such as:
Standard plastic
High-index plastic (for thinner, lighter lenses)
Polycarbonate (impact-resistant)
Lens Coatings: Additional coatings are available, such as:
Anti-reflective coating
Scratch-resistant coating
UV protection
Tint Options: For prescription sunglasses, you can choose from various tint colors and gradients.
Frame Customization: Just like non-prescription eyewear, you can customize the frame colors and add personal engravings.
Prescription Input: During the customization process, you'll be able to input your prescription details during checkout.
Virtual Try-On: Ray-Ban typically offers a virtual try-on feature to help you visualize how your customized prescription eyewear will look.
Remember to have a current prescription from your eye doctor before ordering prescription eyewear. Ray-Ban may also require you to confirm your prescription details before finalizing your order.
The Ray-Ban signature on customized lenses typically features two distinct elements:
The full Ray-Ban signature etched on the right lens.
The "RB" initials etched on the left lens.
This signature is a hallmark of authentic Ray-Ban lenses and serves as a mark of quality and brand identity. It's a subtle yet distinctive feature that adds to the premium look of Ray-Ban eyewear while also helping to verify the authenticity of the product.
The placement of these etchings is consistent across Ray-Ban's customized lenses, whether they're for sunglasses or prescription eyewear. This signature etching is part of Ray-Ban's commitment to maintaining their brand identity and ensuring customers receive genuine Ray-Ban products, even when opting for customized options.
Ray-Ban offers premium anti-reflective coatings for customized lenses. These coatings provide several benefits:
Glare Reduction: The anti-reflective coating significantly reduces glare from various light sources, improving visual clarity and comfort.
Water Repellent: The coating helps water droplets bead up and roll off the lens surface, improving visibility in wet conditions.
Oil Resistant: The coating makes the lenses less likely to smudge from skin oils or cosmetics, keeping the lenses cleaner for longer.
Debris Protection: The coating helps prevent dust and small particles from sticking to the lens surface.
UV Protection: Ray-Ban lenses typically include UV protection to shield your eyes from harmful ultraviolet rays.
Scratch Resistance: Ray-Ban's premium lenses also include a scratch-resistant coating to enhance durability.
Blue-violet light filtering lenses: For prescription eyeglasses, Ray-Ban often offers a blue-violet light filtering lenses to reduce eye strain from digital screens.
These coatings are designed to enhance the performance and longevity of your customized Ray-Ban lenses, providing clearer vision and easier maintenance. When customizing your Ray-Ban eyewear, you can usually select these premium coatings as part of the lens options.
Ray-Ban offers a variety of lens options for customization, allowing you to tailor your eyewear to your specific needs and preferences. Here are the main lens options available:
Polarized Lenses:
Reduce glare from reflective surfaces
Enhance visual clarity and comfort
Available in different colors
Transitions® Lenses:
Automatically adjust tint based on light conditions
Clear indoors, dark outdoors
Available in different colors
Blue-Violet Light Filter Lenses:
Reduce exposure to blue light from digital screens
Help reduce eye strain and fatigue
Tint Colors:
Solid tints in various colors (e.g., green, brown, grey)
Gradient tints (darker at the top, lighter at the bottom)
Mirror coatings in different colors
Prescription Lenses:
Single vision
Bifocal
Progressive
Lens Materials:
Standard plastic
Polycarbonate (impact resistant)
High-index (thinner and lighter)
Photochromic Lenses:
Similar to Transitions®, these lenses darken in sunlight
Anti-Reflective Coating:
Reduces glare and reflections
Improves visual clarity and aesthetics
Clear Lenses:
Non-tinted option for regular eyeglasses
Scratch-Resistant Coating:
Enhances durability of the lenses
When customizing your Ray-Ban eyewear, you can typically combine these options. For example, you might choose polarized lenses with a specific tint color, or prescription lenses with a blue-violet light filter and anti-reflective coating. The availability of certain combinations may depend on the specific frame style you choose.
Ray-Ban does not allow returns or exchanges for customized products. These items are made specifically to your design and specifications, so they are excluded from the standard return policy.
If you're considering customizing Ray-Ban eyewear, it's important to be certain about your choices before placing the order. Once the customization is complete, the product cannot be returned or exchanged unless it's faulty.
If you receive a customized product that is defective or doesn't meet the specifications you ordered, you should contact Ray-Ban's customer service immediately to discuss your options. While they don't accept returns on customized products, they may be able to address issues related to product quality or manufacturing errors.
Yes, you can add a personal engraving to your customized Ray-Ban frames. This feature allows you to make your eyewear even more unique and personalized.
Adding an engraving to your customized Ray-Ban eyewear is a great way to make them uniquely yours or to create a special gift for someone. Just remember to double-check your engraving text before finalizing your order, as customized and engraved products typically can't be returned or exchanged.
The engravings are designed to be permanent and durable. With proper care and normal use, you can expect the engraving to last for the lifetime of your Ray-Ban glasses.To maintain the quality of both your frames and the engraving:
Clean your glasses gently with a microfiber cloth and lens cleaning solution.
Avoid using abrasive materials or harsh chemicals when cleaning.
Store your glasses in a protective case when not in use.
Handle your glasses with care to prevent physical damage.
While the engravings are designed to be permanent, please note that extreme conditions or deliberate attempts to remove the engraving could potentially affect its appearance. However, under normal use and with proper care, you can expect your personalized engraving to remain a lasting feature of your customized Ray-Ban eyewear.
Standard Warranty: Ray-Ban offers a 24-month warranty from the date of purchase for manufacturing defects in material or workmanship.
Customized Products: While customized Ray-Ban are covered by the standard warranty, they have specific limitations:
They cannot be returned or exchanged unless there is a manufacturing defect.
The warranty does not cover issues related to fit or personal preferences.
Coverage Exclusions: The warranty does not cover:
Scratches on sun lenses
Damage caused by accidents, abuse, neglect, or improper use
Unauthorized modifications or repairs
Normal wear and tear
Issues connected to prescription lenses
Proof of Purchase: To claim the warranty, you'll need to provide proof of purchase.
Service Options:
If purchased in-store: Contact the retailer within 24 months from the purchase date.
If purchased online: Contact Ray-Ban Customer Care or submit a service request through their Aftersales Portal.
Please note that while the warranty covers manufacturing defects, it does not allow for returns or exchanges of customized products due to fit issues or changes in personal preference. Therefore, it is recommended to be certain about your choices when ordering customized Ray-Ban eyewear.